Frequently Asked Questions

Ultra Fluoride FAQ

Is British Berkefeld (Doulton) Ultra Fluoride Filter the same as SCP Fluoride Plus?

The Ultra Fluoride Filter is the superior next generation for our SCP Fluoride PlusTM filter. It has been engineered to effectively remove everything the SCP Fluoride PlusTM filter removes PLUS 98.9% of fluoride, with an absolute filtration down to 0.9 microns it is literally the finest filter on the planet. The Ultra Fluoride Filter is 146mm high and has been specially manufactured by Doulton for Southern Cross Pottery distribution.

British Berkefeld and Doulton: Are they the same?

Yes! The following FAQs apply to both British Berkefeld and Doulton.

Who owns British Berkefeld and Doulton?

Both brands are owned by Fairey Industries and manufactured in England.

Why are some products marketed under different names?

They have a rich history in producing water purifying systems. Products are marketed under either name for historical reasons.

What is the British Berkefeld Water Filter Journey?

- Named after Wilhem Berkefeld, a German engineer. - Developed gravity-fed water filters using Kieselguhr (diatomaceous earth). - Crucial role in combating water-borne diseases (Hamburg's cholera outbreak).

What is the history of the Doulton brand?

- Manufactured in the UK for over 185 years. - Filters developed by Henry Doulton to combat cholera and other water-borne diseases. - Acquired Portacel’s domestic water filter business and the trademarks Berkefeld and Sterasyl in 1985. - Fairey Industrial Ceramics Limited (FICL) manufactures all Doulton® and British Berkefeld® ceramic drinking water filters in North Staffordshire, UK.

Why is it important to remove fluoride?

The Ultra Fluoride Filter effectively removes fluoride, addressing concerns related to dental fluorosis, skeletal health, neurological effects, and water taste.

How long does the Ultra Fluoride filter last?

Replace every 1600 litres or 6-9 months, ideally every 6 months for optimal performance.

How effective is the filter at removing fluoride over time?

Maintains high 90s percent removal efficiency throughout the filter's life.

Does the Doulton filter retain beneficial minerals?

Filters remove sedimentary minerals but retain beneficial ionic minerals such as magnesium, calcium, sodium, potassium, and manganese.

Why do Total Dissolved Solids increase with a Doulton filter?

Healthy mineral content increase may lead to a slight rise in Total Dissolved Solids.

Why does the pH level of my water increase with a Doulton filter?

Healthy mineral content increase may lead to a slight rise in water pH level.

Do Doulton filters work with hard water?

Ceramic filters do not soften or decalcify water, preserving beneficial minerals.

Are Doulton and British Berkefeld filters BPA-free?

Yes, all Doulton and British Berkefeld filters are made from BPA-free, food-grade polypropylene.

How do I clean a ceramic filter candle? 

Buff gently with a scouring pad until the ceramic returns to its original whiteness. Do not use soap or detergents.

How do I know when my ceramic filter element needs cleaning or replacing?

Clean when water flow decreases, or the filter becomes discoloured. We recommend cleaning every 3 months and replacing every 6-9 months.

Why is my ceramic filter element discoloured?

Indicates effective sediment filtration. We recommend cleaning filters regularly to prevent sediment build-up and maintain flow rate.

Can I recycle my old ceramic filter?

Break ceramic shell and use in garden pots or soil; recycle the plastic frame.

Is it normal to have a little water left in the upper chamber?

Yes, it is normal to have some water left due to gravity filtration mechanics.

How should I store my system/filters before going on vacation?

Empty the top chamber and leave the lid off to let the ceramic filter dry. That's it!

Why is there sometimes a metallic taste when the filter is brand new?

Initial chemical reaction with carbon; safe to drink and dissipates in a few days.

Why are there carbon flecks in the bottom of the water purifier?

Normal in new filters, harmless carbon bits.

Why is the water not flowing quickly?

Pre-soak new filters in a large glass of water to eliminate air pockets and improve flow rate.